FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds online. We can change the date of your visit if you email us at firstname.lastname@example.org
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Is there wheelchair access?
Yes we do have paths but some grassed areas can become very muddy during poor weather.
Can I purchase a ticket in-store or on the day.
If there are spaces available you can purchase tickets on the day, but if we are full, then you cannot. .
Can I make a group booking ?
Yes you can please fill in the enquiry form to check availability at http://www.finkleydownfarm.co.uk/visit-planner/group-visits/ at the bottom of the page and we will get back to you to confirm your booking.